OK this is an update January 2016, I found out that this is an Eva dual handle kitchen faucet. I also learned that Moen backs all their products 100%. I called them at 1800BUYMOEN and they replaced the broken part and sent me at tool to fix it with. Their customer service is awesome!!!! I totally wanted to testify that this experience went far better than I had expected.
There is updated videos on the playlist. Just check it out.